These terms and conditions apply to every booking at De Nieuwenhof, Nieuwenhofweg 5, 5451 GG Mill, the Netherlands. By booking, you agree to these terms. This is a translation; in case of any difference, the Dutch version applies.
1. Definitions
- De Nieuwenhof: the provider of the accommodation, reachable via info@denieuwenhof.nl and +31 6 21 94 73 01.
- Guest: the person making the booking (the lead booker) and everyone travelling with them.
- Stay: a shepherd’s hut (De Rode Berk or De Witte Berk) or a lodge tent.
- Booking amount: the total amount of the booking, including additional costs.
2. Booking
- You can book via the booking module on our website, by phone or by email.
- The booking is final as soon as you have received a confirmation from us by email. Please check this confirmation carefully and let us know immediately if anything is incorrect.
- The lead booker must be at least 18 years old and is responsible for the whole group.
- A stay is booked for a minimum of two nights.
- The number of guests may not exceed the number in the booking or the maximum for the accommodation: 4 guests in a shepherd’s hut, 4 or 6 guests in a lodge tent, depending on the tent booked.
3. Prices
- Prices are shown in the booking module and in your confirmation. They include VAT.
- Additional costs, such as tourist tax, cleaning, bed linen or other extras, are listed separately where applicable.
- Obvious errors in prices or information are not binding on us.
4. Payment
- You pay the full booking amount when you book.
- If payment is not received within the stated period, we may cancel the booking. The cancellation rules in article 5 then apply.
5. Cancellation by the guest
- You can cancel by email via info@denieuwenhof.nl. The date on which we receive your email counts as the cancellation date.
- If you cancel, the following costs apply:
Time of cancellation Costs More than 8 weeks before arrival 15% of the booking amount Between 8 and 4 weeks before arrival 50% of the booking amount Less than 4 weeks before arrival, or if you don’t show up 100% of the booking amount - As you pay the booking amount when you book, we will refund the part that exceeds the cancellation costs.
- If you arrive later or leave earlier than planned, you will not receive a refund for unused nights.
- We recommend taking out cancellation insurance.
6. Cancellation by De Nieuwenhof
- If we cannot provide the accommodation due to exceptional circumstances (such as storms, fire, a government decision or other force majeure), we will let you know as soon as possible.
- You will then receive a full refund of the amount paid, or you can choose another date in consultation with us. No further compensation is possible.
- If a guest seriously breaches these terms or the instructions of De Nieuwenhof, we may end the stay immediately. In that case there is no refund.
7. Arrival and departure
- You can check in between 3 pm and 6 pm. If you arrive later, please let us know; we will send you a message telling you where to find the key.
- Check-out is until 11 am.
- Please leave the accommodation clean and tidy when you leave: dishes done, rubbish in the right bins and the stove off.
8. On the grounds
- Be considerate of other guests, the neighbours and the animals on the grounds. Keep things quiet in the evening and at night.
- Open fires are only allowed in the fire bowls and fire pits. Never leave a fire unattended and put it out properly.
- Smoking is not allowed in the shepherd’s huts and lodge tents.
- The sheep and chickens belong to the grounds. Leave them in peace and do not feed them without asking.
- Pets are welcome. Always keep them on a lead everywhere on the grounds, partly because of the sheep and chickens. You clean up after them and are responsible for any damage or nuisance caused by your pet.
- Parents or carers supervise children, including when playing in the woods, near the fire and near water.
9. Damage and liability
- The guest is liable for damage to the accommodation, its contents or the grounds caused by the guest, the group or a pet. Please report any damage to us immediately.
- Staying on the grounds is at your own risk. The grounds are in nature, with unpaved paths, tree roots, stairs to the huts and animals.
- De Nieuwenhof is not liable for theft, loss or damage to guests’ belongings, or for injury, unless caused by intent or gross negligence on the part of De Nieuwenhof.
- De Nieuwenhof is not liable for temporary disruptions to facilities such as Wi-Fi, water or electricity.
10. Complaints
- If something is not right during your stay, please tell us straight away so we can fix it.
- If a complaint is not resolved on site, please email it no later than two weeks after your departure to info@denieuwenhof.nl.
11. Privacy
How we handle your personal data is described in our privacy statement.
12. Applicable law
These terms and every booking are governed by Dutch law. Disputes that we cannot resolve together will be submitted to the competent court in the district of Oost-Brabant.
These terms are dated 2 October 2026.